Apollo Hospitals is home to leading oncologists and surgeons, providing specialized, personalized care for all cancer types.
Equipped with cutting-edge tools like robotic surgery, precision radiotherapy, and advanced chemotherapy.
From diagnosis to rehabilitation, Apollo offers a full spectrum of cancer care services, addressing medical and emotional needs.
With tie-ups with 40 insurance providers and TPAs, Apollo streamlines the cashless process, letting patients focus on recovery.
Apollo ensures personalized attention, transparent communication, and stress-free treatment for every patient.
As pioneers in cancer care, Apollo integrates innovation, research, and advanced therapies for better patient outcomes.
The insurer directly pays the hospital bills at network hospitals. Pre-authorization is required before planned treatments or within 24 hours for emergencies.
Patients pay upfront and claim reimbursement later by submitting bills, discharge summaries, and prescriptions for verification.
Combines cashless and reimbursement processes, where some expenses are settled directly, and others are reimbursed later.
Pre-authorization for cashless claims ensures smooth processing for scheduled treatments with minimal financial burden.
Cashless claims can be initiated within 24 hours of admission, or reimbursement is used if approval is delayed.
⦿ Understand Coverage: Review your insurance policy to confirm that your planned treatment is covered. Check for exclusions, co-payments, and limits related to your procedure.
⦿ Check Network Hospitals: Ensure that the hospital, such as Apollo Hospitals, is part of your insurer’s network for cashless benefits.
⦿ Confirm Eligibility: Verify that your policy is active and meets the waiting period or other prerequisites for the specific treatment.
Having all required documents ready is crucial for a seamless insurance process. Here’s a checklist:
⦿ Insurance Card: A valid insurance card issued by your provider.
⦿ ID Proof: Government-issued identification (e.g., Aadhaar card, passport, or driver’s license).
⦿ Policy Details: A copy of your insurance policy or policy number for reference.
⦿ Medical Documents:
– Doctor’s prescription recommending hospitalization.
– Diagnostic reports and case papers.
– Detailed medical history, if applicable.
Pre-authorization is mandatory for cashless hospitalization and must be obtained well in advance for planned treatments.
⦿ Submit a Pre-Authorization Form: Fill out the insurer’s or TPA’s pre-authorization form, which includes details of the treatment and estimated costs. The hospital’s insurance cell can assist in completing and submitting this form.
⦿ Provide Supporting Documents: Include all required medical reports and doctor’s recommendations with the form.
⦿ Follow Up: Regularly check the status of your pre-authorization request to ensure timely approval.
While most major expenses are covered under cashless insurance, some non-medical or excluded charges may not be included.
⦿ Non-Medical Items: Be prepared to pay for items like consumables, registration fees, or additional room upgrades.
⦿ Co-Payment or Deductibles: Review your policy for any co-payment obligations or deductibles that may apply.
⦿ Apollo Hospitals’ insurance cell ensures seamless coordination with your insurer or TPA. Verify that all necessary information and documents have been submitted.
⦿ Emergency Contacts: Keep your insurer’s helpline and the hospital’s insurance desk contact details handy in case of queries or issues.
⦿ TPAs manage the end-to-end insurance claim process, from verifying patient eligibility to processing approvals.
⦿ They act on behalf of insurance companies to validate the treatment's coverage as per the policy terms.
⦿ TPAs review pre-authorization requests submitted by the hospital for planned or emergency treatments.
⦿ They assess the documents, medical reports, and estimated costs to confirm if the treatment falls under the insurance policy's coverage.
⦿ TPAs manage the end-to-end insurance claim process, from verifying patient eligibility to processing approvals.
⦿ They act on behalf of insurance companies to validate the treatment's coverage as per the policy terms.
⦿ TPAs review pre-authorization requests submitted by the hospital for planned or emergency treatments.
⦿ They assess the documents, medical reports, and estimated costs to confirm if the treatment falls under the insurance policy's coverage.
⦿ TPAs maintain a network of hospitals, including Apollo Hospitals, enabling cashless hospitalization at designated facilities.
⦿ They facilitate clear communication between hospitals and insurers to ensure timely approvals and minimize delays.
⦿ TPAs verify the policyholder's details, such as coverage limits, waiting periods, and pre-existing condition exclusions, ensuring claims comply with policy terms.
⦿ They ensure transparency in the process, keeping all parties informed about claim status and coverage details.
⦿ TPAs maintain a network of hospitals, including Apollo Hospitals, enabling cashless hospitalization at designated facilities.
⦿ They facilitate clear communication between hospitals and insurers to ensure timely approvals and minimize delays.
⦿ TPAs verify the policyholder's details, such as coverage limits, waiting periods, and pre-existing condition exclusions, ensuring claims comply with policy terms.
⦿ They ensure transparency in the process, keeping all parties informed about claim status and coverage details.
⦿ Post-treatment, TPAs review the hospital's final bill and supporting documents to process the claim for settlement with the insurance provider.
⦿ They ensure that approved claims are settled directly with the hospital while non-covered expenses are communicated to the patient.
⦿ TPAs offer dedicated helplines to assist patients with claim-related queries, document submission, or policy clarifications.
⦿ They provide guidance on claim procedures, ensuring patients understand the process and requirements.
⦿ Post-treatment, TPAs review the hospital's final bill and supporting documents to process the claim for settlement with the insurance provider.
⦿ They ensure that approved claims are settled directly with the hospital while non-covered expenses are communicated to the patient.
⦿ TPAs offer dedicated helplines to assist patients with claim-related queries, document submission, or policy clarifications.
⦿ They provide guidance on claim procedures, ensuring patients understand the process and requirements.
Most treatments, including surgeries, chemotherapy, and radiotherapy, are covered. However, coverage depends on your policy terms and conditions.
You need your insurance card, photo ID, case papers, diagnostic reports, and a doctor’s advice for hospitalization to process the claim.
Coverage for pre-existing cancer depends on your insurance policy. Apollo works with insurers offering such specialized plans.
In such cases, you may pay upfront and opt for reimbursement later. Apollo ensures quick submission of documents for claim processing.
Yes, cashless facilities can be availed even in emergencies. Submit the required documents within 24 hours of admission.
Patients are required to settle any non-covered expenses directly with the hospital during discharge.
You can verify your policy’s eligibility with your TPA or insurer before admission. Apollo’s billing team assists in checking policy validity for cashless claims.
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